Concordia’s existing systems were telephone and email orientated. Key information was scattered across the organisation (with much of it stored on post-it notes or in staff members’ heads. This made it a real challenge to co-ordinate 10,000+ seasonal workers on 200 farms effectively.
Datanauts worked with team and Concordia to centralise information and standardise processes, to ensure data and insight were held by the organisation rather that individuals. We also opened up the system to Concordia’s customers, farmers, overseas employment agents and workers. By enabling these users to ’self-serve‘ we dramatically cut the administration workload for UK staff.
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